Delivery and Shipping
HANIA BITAR JEWELRY ships worldwide.
Purchases are delivered to the address indicated by the user at the time the order is placed.
Our Regional and Global delivery is handled by DHL, and our local delivery is handled by UTRAC.
For International deliveries : Shipping is calculated at check out , however custom handling fees at your home country, will be at your own expense.
For Local deliveries : Shipping ( which is Cash on Delivery ) will be at your own expense (generally 3jds inside Amman , 4-6 jds elsewhere)
GENERAL GUIDELINES ON DELIVERY TIMES:
- Once the order is ready to dispatch, delivery will take 1 to 2 working days in Jordan and 6 to 8 working days worldwide in general except for unforseen reasons.
- We do our best to ship on time, but sometimes there might be delays that are beyond our control.
- All products are carefully packaged to ensure safe delivery of goods. Customers must check the goods at the time of delivery to check for any mismatch or default.
- For any urgent or express deliveries, let us know and we will do our best to assist you.
SHIPPING & RETURNS for REPAIRS AND DAMAGES:
Incase you face any issue with the delivery such as faulty product (with technical defect) meaning product cannot be worn due to a broken piece, with no fault of your own and prove that the
jewelry has not been worn, we will repair your purchase if you communicate with us within 3 days from the date of delivery, we will assist you. Unfortunately, you will have to ship the product back
to us at you own expense and we will send it back to you at no additional charge.
SHIPPING CHARGES FOR THE REPAIRS OF FAULTY PRODUCTS
Shipping charges for all returns ( for product repairs) must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. We recommend that you
return the items via a recorded delivery service and retain the proof of postage as we cannot guarantee that we will receive your returned item.
* Any items returned for repair must be in original/fully resalable condition (exception of the default)
(both product and packaging should have no scratches nor dents) . *